Refund Policy

At Shenandoah Valley Pride Alliance, we strive to ensure a positive experience for all our supporters, donors, and event participants. Please review our refund policy below:

Donations

All donations made to Shenandoah Valley Pride Alliance are non-refundable. As a nonprofit organization, donations directly support our mission to foster inclusivity, advocacy, and community engagement. If you have made a donation in error, please contact us at shenandoahvalleypride@gmail.com within 7 days of the transaction, and we will review refund requests on a case-by-case basis.

Event Tickets & Registrations

Refunds: Refunds for event tickets or registrations may be requested up to 14 days before the event date. After this period, all sales are final.
Cancellations: If an event is canceled by Shenandoah Valley Pride Alliance, ticket holders will be offered a full refund or the option to transfer their ticket to a future event.
Transfers: If you are unable to attend an event, you may transfer your ticket to another person by notifying us at shenandoahvalleypride@gmail.com at least 48 hours before the event.

Merchandise Sales

Returns & Exchanges: If you receive a defective or incorrect item, please contact us within 14 days of receipt for a replacement or refund.
Eligibility: Items must be unused, in original packaging, and returned with proof of purchase.
Non-Returnable Items: Custom or limited-edition merchandise, including special Pride collections, is final sale unless defective.

Processing Time

Approved refunds will be processed within 5-10 business days to the original payment method. Please note that processing times may vary depending on your bank or payment provider.

If you have any questions or concerns regarding our refund policy, please reach out to us shenandoahvalleypride@gmail.com